Apprentice Handbook

Congratulations and welcome to the Engineering & Technical Services department, Apprentice! This handbook is a guide for all you will need to know in order to succeed throughout your apprenticeship, including trainings, promotion requirements, and more.

We recommended all Apprentice Technicians to have this handbook open during orientation and when shadowing technicians to quickly reference it and prevent confusion. 

Technical Apprenticeship is referred to as the training and probationary phase all Apprentice Technicians must complete. While much more enjoyable compared to traditional trade school, you will be able to gain an understanding of the department, your duties, and the site. 

In order to graduate from your apprenticeship, you must complete the 6 following requirements: 

1. Attend a Apprentice Orientation

Orientations are on-site events hosted by a Facilities Engineer (JC) and above. Orientations are mandated before you are able to get on site and join the ETS team. 

2. Attend a Hydroelectric Dam Operations Training

Dam Operation Trainings are on-site events hosted by a Facilities Engineer (JC) and above. While the training does not grant permission to operate and work on the dam, the training is required to provide you an introduction and ensure you're prepared when promoted. 

3. Log 2 On-Site Hours

While you are able to freely be on site following your orientation, it is highly suggested you shadow and work alongside Service Technicians and above to have a live look into how they complete their duties in action, including on the dam. 

In order to see your activity, run the command "/activity team: Engineering & Technical" via Terminal in bot commands. 

5. Complete and Log 5 Maintenance/Logistics Activities

Apprentices must successfully complete and document five maintenance or logistics tasks to demonstrate hands-on experience and reliability in department duties.

6. Complete and Pass the Final Exam

After you meet the above requirements, you are become eligible to take the final Apprentice examination. By successfully receiving a score of 80% of greater, you graduate from your apprenticeship and can submit a promotion request for Service Technician. 

As an apprentice, you are limited in certain aspects of the locations of the site and tools you can utilize. 

• Apprentice Technicians may not get on site without first completing an Apprentice Orientation; 

• Apprentice Technicians are considered on zero tolerance policy at all times; 

  • Any violation of restrictions or department policy may result in a severe infraction; 

• Apprentice Technicians may not enter, wander, or idle within any area of the hydroelectric dam (control room, turbine hall, elevator, etc.) unless actively shadowing a Service Technician+;

• Apprentice Technicians may not conduct maintenance, repairs, or any operational procedures related to the hydroelectric dam;

  • This includes power orders, part orders, control adjustments, and any other relevant procedures

  • If you are the only one on site and a dam related issue arises, submit a Department Pager (Technical Handbook > Dam > Processes)

• Apprentice Technicians must follow direct instructions from Service Technician+ personnel at all times while on duty.

Apprentice Orientation

Estimated Time: 30 - 45 minutes

The Apprentice Orientation is your introduction to Engineering & Technical Services. It provides an overview of all general department information, responsibilities, the apprentice program, key systems, procedures, and more.  Completing the orientation is required before being permitted on site and beginning any official duties. 

Dam Operations Training

Estimated Time: 1 - 1.5 hour

The Dam Operations Training goes over how to run and maintain the hydroelectric dam. You'll learn how to manage power generation, respond to malfunctions, operate it's components, and go through the repair process. This training is required to ensure you're prepared when promoted to Service Technician.

• To note: Dam Operations Trainings are typically hosted in smaller groups with a limit of attendees. This is to ensure each Apprentice receives focused guidance, a stronger understanding of systems, and the chance to ask questions directly.

Training Expectations

• Attendees are expected to follow all Paragon and ETS Code of Conduct rules; 

• Attendees are to follow all orders, commands, and directions given by the host and/or co-host(s); 

• Attendees are expected to participate by following along, answering questions when asked, asking questions, etc.; 

  • Attendees that go AFK for majority of the training will be dismissed and must reattend

• Attendees are expected to maintain proper etiquette throughout the training - do not mess around, intentionally be disruptive, wander off, talk when the host is trying to, etc. 

The following are key locations you, as a Technical Apprentice, must become knowledgeable of. You will be consistently traveling to, from, and through these locations every time you are on site. 

While it does not include every location and with in depth detail, you'll slowly learn throughout your orientation, trainings, and required time on-site for a promotion. 

• • Run /activity to view your in-game time; 

    • This is what you will use when submitting a database request. Simply attach a screenshot or run the command in your thread